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ShopVue Glossary



An accounted-for period of time that an employee is not on premises. In ShopVue, a tardy is not an absence because it does not classify the specific period of time during which the employee was missing, only that the employee was not timed-in by the expected time. 


Example: Ted Curtis is out sick; ShopVue records a “sick” absence of eight hours in duration.  

absence credit pool 

A system for tracking multiple absence types in which the allowed amount of one absence type depends on the usage of another absence type. 


Example: Employee can take up to 15 days vacation per year, of which no more than three days can be unplanned vacation. Employee receives 120 hours (15 days) credit of absence code V. Actual absences are tracked as codes V (vacation) and UV (Unplanned Vacation). Both absence type codes deplete the one pool of 120 hours, so an Operator who has taken two days UV can only take 13 days V.  

absence request 

A workflow enabling an employee to ask a Supervisor for time off electronically using the ShopVue Console. The Supervisor receives the time-off inquiry, reviews other factors (for example, other employees taking vacation at that time) and chooses to allow or deny the request. ShopVue records an audit trail of the entire procedure. 


See also self-service 


A system of assigning credits periodically to determine the amount of paid time off an employee can take. 


Example: Ted Curtis accrues eight hours of vacation credit on the first of each month. 

Activity Card 

A ShopVue software add-on enabling trusted professional employees to enter and classify work hours on a PC without needing to punch a clock or record starts and finishes as they go.  


Example: An engineer records work time as Monday: three hours on Project A and five hours on Project B. TuesdaySix hours on Project B and three hours on indirect. 


See also Time/Activity Card 


Any modification of the exact time an event occurred to a time that is more useful for accounting or financial purposes. 

Example: Ted Curtis times in at 5:38 a.m. but does not begin earning pay and accruing labor hours until the adjusted time of 6:00 a.m. 


A situation in which the Operator clocks out (and, often, back in) during the normal work day, automatically recording an absence to account for the missing work hours. 


Example: Ted Curtis leaves at 11:00 a.m. for doctor’s visit and returns at 1:00 p.m. ShopVue records the absence as an appointment. 

apportion quantity 

A computation that divides yield among several participants. (Typically a whole number to meet host system requirements.) 


Example: Three Operators work together to make 100 piecesShopVue assigns each Operator credit for making 33, 33, and 34 pieces respectively. 

apportion time 

A process of assigning labor (or machine) hours to multiple jobs running concurrently. ShopVue has several algorithms for apportioning time. 


Example: Between 7:00 a.m. and 8:00 a.m., Ted Curtis works on both orders 101 and 102, but he completes twice as many pieces for order 102 as he completes for order 101. ShopVue apportions 20 minutes of Ted Curtis’ labor time to order 101 and 40 minutes to order 101. 


The act of calculating how much of something (time or pieces) to assign to a certain entity (a machine or an Operator). Can refer to either apportioning time or apportioning quantity. 


The process a Supervisor uses to digitally “sign off” an employee’s daily attendance, labor, and other activities in ShopVue Week-at-a-Glance (WAG). By design, ShopVue will not send an attendance record to a payroll system until Supervisors have approved employee attendance records. ShopVue signifies approval in WAG with a blue checkmark and the Supervisor’s initials. 


See also excuse 


A blanket term referring to either a department or a work center, typically used for selecting data or describing a realm of supervision.  


Examples(1) Run a report with “selection by area” and print data for department D1. (2) Supervision is by area; one Supervisor supervises work center W22.  


See also department, work center, realm of supervision 

assumed lunch, assumed break 

A ShopVue calculation that computes labor and attendance time for a lunch or break without requiring the Operator to punch lunch or break. 




Example: Ted Curtis works from 7:00 a.m. until 3:30 p.mHe is paid for eight hours because ShopVue assumes he took lunch at the usual time between 11:00 and 11:30 a.m. even though he never clocked the event. 

assumed time out  

The default time at which ShopVue will automatically clock out an employee who appears to have forgotten to clock out. The assumed time out is typically done eight hours after the scheduled end-of-shift. If the employee has been schedule for overtime, the assumed time out will occur later than usual.  


Example: Ted Curtis times in at 7:00 a.m., works until 3:30 p.m., and goes home without clocking out. At 11:00 p.m.ShopVue assumes he had timed out at 3:30 p.m. and changes his attendance status to Not In”. 

attendance exception 

A message indicating something out-of-the-ordinary with an employee’s attendance for a particular day. 


Example: ShopVue creates an attendance exception because Ted Curtis forgot to clock out and had an assumed time out. 

attendance hours 

The amount of time computed from when the employee times in to when he times out, with breaks and lunch possibly deducted according to company policy. Attendance hours are unaffected by whether the employee reported production or indirect labor during the day. Many companies pay their employees based on the attendance hours; others compute pay based on the type of production and indirect labor performed. 


Example: Ted Curtis works from 7:00 a.m. to 3:30 p.m. and takes a half hour lunch. Regardless of what he did during that time, attendance hours equal eight hours. 

attendance status 

ShopVue’s determination of an employee’s whereabouts based upon punches. 


Examples: In, Out, At Lunch. 

audit trail 

The practice of keeping a record of all modifications to data. 


Example: Ted Curtis timed in at 7:20 a.m. but Supervisor modified the time to 7:00 a.m. The computer keeps a record of both the original time and the modified time. 


Any action in which the user presents evidence (e.g., a badge or a password) to verify his or her identity to the computer. 


Example: Ted Curtis scans his badge to authenticate before reporting a Start Run. 


See also badge in, sign in, log in 

automatic indirect 

A feature that routinely generates indirect time and an indirect code for a specified period of time (e.g., the beginning or end of the day) on an employee-by-employee basis.  


Example: Every Friday, Ted Curtis times in at 7:00 a.m. but does not start his first job until 7:20 a.m. ShopVue assigns him 20 minutes of automatic indirect time to account for his weekly production meeting. 

average rate (pay) 

In incentive pay situations, the amount of pay an Operator earned per hour over a specified period of time. Often used to determine pay when Operator is required to do indirect work or perform an unappealing or difficult job that cannot be paid on a piece-rate or incentive pay basis. 


Example: Operator earned $2,200 in incentive pay during a reference period in the past that included 200 hours on incentive jobs. This sets his official average rate to $11/hour. Today he is asked to work on a job where he knows he will be inefficient because he has to use an alternate raw material. The Supervisor agrees in advance that the Operator will be paid his average rate ($11/hourregardless of his actual productivity on this job.  

AWOL (absent without leave)  

An automatically computed status when (1) the Operator is scheduled to be at work but has not timed in, and (2) Supervisor/HR have not entered any absence code for the day. The computer inserts an AWOL record to draw attention to the lack of information about the Operator‘s whereabouts. 


Example: Ted Curtis is not at work and has not called in, so nobody knows why he is absent. Ted is AWOL. 

backout (and reapply) 

A method of sending corrections to a host system by reversing the original entry prior to sending the correct entry.  


Example: Ted Curtis reports 10 pieces good in one hour. His Supervisor, Barry MacKay, corrects the work to 11 pieces in 0.8 hours. ShopVue sends the following data to the ERP host: -10 pcs, -1.0h, +11 pcs; +0.8h. 


See also delta logic 

bad downtime 

See unplanned downtime 

badge in  

See authenticate 


At the departmental or company-wide level, a calculation to verify that total paid hourly time matches the labor reported. Successful balancing at the departmental level is ensured by enforcing employee-level balancing. An employee is in balance if his labor time matches his attendance time, with allowance for how lunch and breaks are handled. 


Example (departmental): 

Department D1 has 1,500 hours attendance (pay hours), which balances to their 1200 hours direct labor + 300 hours indirect labor. 


Example (employee):  

7:00 Time In 

7:00 – 9:30 Direct Labor – Job A  

9:50 – 15:30 Direct Labor – Job B 

12:00-12:30 Paid Lunch (not billed to the job) 

15:30 Time Out 

Total Labor Time 2:30 on Job A + 5:10 on Job B = 7:40 

Total Attendance Time = 8:30 


Employee is out of balance due to failing to report the time from 9:30 to 9:50. 

Supervisor corrects this by removing the “gap” in the day, inserting  

9:30 – 9:50 Indirect Labor 

New Total Labor Time 2:30 on Job A + 5:10 on Job B + 0:20 Indirect = 8:00 

Total Attendance Time = 8:30 

Employee is now balanced (the 0:30 difference is accounted for by paid lunch time) 

balancing indirect 

Automatically created Indirect ShopActivity that accounts for an Operator’s time while a machine was down. The indirect code is determined by the downtime reason code. 


Example: Ted Curtis was on Run at machine M211 from 7:00 until 9:00 a.m. 
ShopVue detected the machine down from 8:15-8:30 and assigns Ted 1.75 hours labor time (for the Run) and 0.25 hours indirect time (8:15 until 8:30 a.m.) to keep Ted’s day in balance. 

bar coding 

A method of encoding data using alternating stripes and spaces for fast and accurate readability by a computer system.  

base rate (pay) 

In incentive pay situations, a guaranteed minimum pay rate, expressed as dollars-per-hour. Typically the Operator hopes to earn considerably more than base rate by working efficiently at an incentive job. 


Example: Ted Curtis is guaranteed a base rate of$11.15 an hour but can earn more by being more productive. 

bench tool 

A tool that is too small or inexpensive to track as an individual machine. Operations that are done with bench tools are usually tracked at the work center level; each work center may have many bench tools available for Operators to use. 


Example: A rotary grinder. 

bill of material (BOM) 

A list of all materials required to make the product in a manufacturing order(Insignificant materials are typically omitted). 


Example: The BOM for a print run calls for 1,000 lbs. of paper and four gallons of black ink, but does not mention the 1,000 staples that are also required. 


Technology that utilizes an individual’s unique physical traits (e.g., hand geometry or fingerprints) for positive identification.   


A work center or machine responsible for limiting factory throughput. 

buddy punching 

The practice of employees timing in or out for each other so they can get paid for time they do not actually work.  

burden rate 

A dollars-per-hour rate assigned to a workpoint for job costing purposes. The burden rate may include a mix of utility costs and amortized purchase/maintenance costs. 


Example: Order #123 spent eight hours in work center W11, which has a burden rate of $30, so $240 is computed and added to the job cost. 


A situation in which an employee is given a guaranteed minimum amount of pay as compensation for the inconvenience of coming to work in an emergency. 


Example: Ted Curtis, a skilled Operatoris asked to make a special trip to work at 11:00 p.m. to fix a machine. The repair takes only 11 minutes of work and then he goes back home. He receives four hours of call-in pay. 


An area of a workplace organized around the product being made instead of the process. Cells have all the machinery and skills to produce a complete product or major component. A major advantage of cellular manufacturing is that it eliminates the time and effort to move WIP amongst traditional work centers. A disadvantage is that a certain type of machine – i.e. saw – might be required in each cell.  


Example: Set of workbenches where Operators cut. polish, paint and assemble a product. 


See also work center 

change station  

An action in which the Operator associates himself with one or more workpoints. Sometimes called “choose machine(s)” 


Example: Ted Curtis was working at work center W11 but notifies the computer he is going to work center W32. System shows him a new ready list. 


See also stationing, staffing 

component scrap  

A loss of raw materials while attempting to apply them to work-in-process. 


Example: Ted Curtis was painting pieces that required 10 gallons of paint. Ted spilled one gallon, so the spilled gallon is component scrap. 


See also scrap, process scrap 

concurrent block 

A subset of operations in a routing for which sequence is unimportant. 


Example: Routing has ten steps (10, 20, 30…100).Steps 40, 50 and 60 can be done in any sequence; they form a concurrent block. As soon as 30 is complete, all of steps 40, 50 and 60) can be worked on. 


ShopVue software used on in-factory terminals (e.g., touchscreens, handheld RF scanners) allowing Operators to record attendance and production activities and review shop floor metrics. 


See also factory client 

cost center 

An accounting classification for creating cost subtotals. Departments are typically cost centers. 


See also department 


A ShopVue software add-on that uses high-visibility graphics to display critical, up-to-the-minute metrics and attract attention when there is a problem. 


Example: Display showing which machines are currently running, and how much progress they have made against today’s production goals. 

automated data collection  

Application software that presents factory Operators with simple user interface, allowing them to quickly enter status and yield information without being distracted from work. Technologies such as bar code, RFID and touch screen eliminate the need for keyboard entry. 

Day-at-a-Glance (DAG) 

A ShopVue application showing a group of employees (typically one Supervisor’s reports) and a summary of their attendance and labor data for a single day, including actual and planned work hours and current status. The DAG can show more detail than the WAG. 


See also Week-at-a-Glance (WAG) 

day schedule 

Detailed information about when an Operator is expected to perform attendance-related events. ShopVue uses day schedules so the system can recognize whether employees’ punches are “as expected” or exceptions. 


Example: Between Monday and Friday, Ted Curtis’ day schedule is: Time In at 7:15 a.m., Lunch from 11:05 until 11:35 a.m.Time Out at 3:45 p.m. If Ted’s punches do not conform to his schedule within an acceptable margin, ShopVue will create an exception and notify his Supervisor. 

delta logic 

Any of various methods of sending corrections from ShopVue to a host system, including delta records and backout/replacement. 


See also delta record, backout, replacement 

delta record 

A method of uploading corrections to a host ERP system by sending the numeric change amount from the original entry to the correct entry.  


Example: Ted Curtis reports 10 pieces good in one hourSupervisor corrects to 11 pieces in 0.8 hours. Send to ERP host: +1 pieces, -0.2. 


See also backout 


A major subdivision within a site, often corresponding to a physical location and/or the type of work done at that location. Supervisors typically oversee a department or a portion thereof. Accounting typically tracks cost by department. 


Examples: Machining Department, Shipping Department. 


See also site, cost center 

Detail Window  

An area on the Console display showing additional, in-depth information to the user according to what the user is doing. On the employee homepage, for example, a detail window can show the employee’s schedule for that day. Casco consultants or a site administrator can configure detail window reports.  

direct labor  

Labor spent adding value to product where the labor can be specifically tied to an order and step number. 


Example: Ted Curtis was machining parts for order 121, step 20, from 7:00 to 9:00 a.m. He performed two hours of direct labor. 

Direct Machine Interface (DMI) 

A ShopVue software add-on that uses electronic signals from a machine to collect information about yield and/or machine state (RunDown, or Scheduled Idle). 


A scheduling decision made at the local (shop floor) level about which order to run, typically made in response to immediate real-world conditions rather than long-range ERP type considerations. 


Example: Ten orders are waiting at machine M211. Planner decides that orders 101 and 104 are the priorities and assign employees to complete those orders today.  

distribute overtime 

Calculations that charge overtime to the correct department/job. Distribution of overtime should follow company policy in determining which department/job caused the need for the overtime and should therefore bear the accounting burden.  

If distribution of overtime is not implemented, ShopVue typically charges overtime to the department/job where the Operator worked the 41st and additional hours of the week. 



Monday – work 8:00 in department D1 

Tuesday – work 10:00 in department D2 

Weds/Thurs/Fri – work 8:00 in department D1 


Total attendance hours = 42:00 

Overtime = 2:00 


Without distribution of overtime, the overtime is charged to D1 for Friday. 

With distribution of overtime, the overtime is charged to D2 for the long work day Tuesday. 

double time 

A rate of pay at twice the normal rate used to compensate employees in special circumstances (e.g., for working on Sunday). 


Example: Ted Curtis worked four hours of double time Sunday and will receive eight hours’ pay. 


A period of time when a machine is not actively producing product. This can occur for reasons including breakdowns, lack of personnel and planned maintenance. Measurement and classification of downtime can support decisions about improving the manufacturing process. 


Example: Machine accrues three hours of downtime for an oil change. 


See also planned downtimeunplanned downtime 

downtime reason 

code used to classify why a machine was not running. 


Example: M211 went down this morning for a half hour. The downtime reason was PM (preventative maintenance). 


Preferred vocabulary for an amount of time as opposed to time at which an event occurred. 


Example: Ted Curtis worked from 7:00 until 9:00 a.m.a duration of one hour. 

earned hours 

A measurement of the value of work done, in duration, calculated as Yield x Standard (or, sometimes, Yield + Scrap x Standard).  


Example: Ted Curtis worked from 7:00 until 9:00 a.m. with a yield of 11 pieces. The standard is five pieces an hour (i.e., 12 minutes pepiece). Ted’s earned hours is calculated as: 11 pieces x 12 minutes-per-piece = 2.2 hours. 


See also standard 


A measurement of productivity, calculated as expected hours divided by actual hours.  


Example: Ted Curtis worked from 7:00 until 9:00 a.m. with a yield of 11 pieces. The standard is five pieces an hour (i.e., 12 minutes-per-piece). Efficiency is 110%. 


See also labor efficiency, machine efficiency 

employee home page  

A display on the ShopVue Console showing the important data ShopVue has collected about an employee’s day so the employee can see his or her progress and verify that the computer has retained the right information. 


Example: The employee home page screen is showing that Ted Curtis timed in at 6:25 a.m., received an In Early exception, ran Order #345 from 7:00 until 8:00 a.m., was on setup for Order #346 until 8:30 a.m. and is currently on Indirect (Cleaning). 


See also workpoint, home page 

enterprise resource planning (ERP) 

An integrated software system used to mange manufacturing, order-entry, accounts receivable and payable, general ledger, purchasing, warehousing, transportation and human resources. ShopVue interfaces to many major ERP systems including SAP, Oracle Manufacturing, and Microsoft Dynamics. Custom interfaces are built using ShopVue’s SV2DB toolkit.  


A recorded event that does not conform to the predefined expectations. ShopVue requires Supervisors to review all exceptions.  


Example: Ted Curtis was scheduled to arrive at work at 7:00 a.m. but he punched in at 7:45 a.m. The system flags Ted’s attendance record as an exception—Tardy.  


The process a Supervisor uses to deactivate an exception message, removing the infraction and any disciplinary consequences. Do not confuse with “approve”. 


Example: Ted Curtis started work at 7:00 a.m. but forgot to time in. He noticed his mistake and timed in at 7:20 a.m. Supervisor excused the exception message “Tardy 20 minutes”. 


See also approve 

expected stop 

An interruption in work that is a normal and expected part of the operationAlthough it is possible to track such interruptions as downtime, they cannot be eliminated without re-engineering the machine. 


Example: A machine consumes a roll of paper and an Operator must stop the machine for eight minutes to load another roll before continuing work. 


With regards to shop floor softwarethe act of sending data to a master application such as ERP or payroll. 


Example: ShopVue exports yield and scrap data to the Microsoft Dynamics NAV ERP system. 


See also RRT 


The process of reducing either time charges to a job or time paid to the employee due to breaks and lunch. 


Example: Ted Curtis works on a job from 7:00 to 10:00 a.m. Break time is between 9:00 and 9:15 a.m. ShopVue automatically extracts the break, charging only 2.75 hours labor to the job. 

Factory Client 

See Console 

Finite Scheduling 

Software application which attempts to schedule all the jobs in the factory while taking into account the limited capacity at each work center. Finite scheduling will produce different results depending on whether priority is given to meeting due dates, reducing setup time, or pushing selected jobs to high priority. 

first job adjust 

A rule that simplifies the balancing of labor and attendance data by billing a few minutes of unaccounted time at the start of the day to the first job of the day. 


Example: Ted Curtis times in at 7:00 a.m. and works on a job 7:03 until 9:30 a.m. The job receives 2.5 hours labor as if Ted had worked from 7:00 until 9:30 a.m. 


Additional pay given for working in special circumstances (such as night, weekend or an extra-long shift). The pay is typically awarded as an extra amount of time paid. 


Example: Any employee who works seven hours on a weekend will be paid for eight hours.  

gateway operation 

A step in a manufacturing routing in which you (a) cannot predict exactly how many pieces you will make but (b) you must make subsequent steps of the routing adhere to the number of pieces made. 


Example: Steps 10-40 of an operation all deal with preparing a large spool of wire from plain metal stock. 


Step 50, the gateway operation, involves chopping the wire up into measured pieces, each of which will ultimately be formed into a finished part. The Operator chooses plain metal stock hoping to get 100 pieces worth of wire, but the final quantity could easily be off by 20 percent in either direction. 


Steps 60 and 70 require the Operator to work on the exact number of measured pieces made at step 50. 

good downtime 

See planned downtime 

grace period 

Slight excess duration in lunches and breaks that can be ignored.  


Example: Ted Curtis is supposed to have 30 minute lunch. He punches lunch at 11:27 a.m. and returns at 11:59 a.m. (two minutes late). Because he is within a three-minute grace period, his lunch finish is adjusted to 11:57 a.m. 


See also round, adjust, window 

Graphical Sequencer  

A ShopVue software add-on providing a drag-and-drop interface for Planners and Supervisors to micro-schedule people, machines and the orders they will run.  


Example: Ten operations are ready to run at work center W11. The planner drags orders 103 and 109 to the top of the graphical timeline, and then drags employee 203 to work center W11. 


When employee 203 badges onto the console, he sees the W11 tab with Orders 103 and 109 at the top of the ready list. 


compact and rugged touchscreen terminal for collecting attendance and production activities in harsh industrial environments. 


A culturally recognized day on which employees normally do not work. In ShopVue, this has several effects on time/attendance tracking: (1) employees not present do not generate an error message, (2) some or all employees receive a paid day off, (3) employees who do work on the holiday typically receive a higher rate of pay for their time at work. 


ExamplesMemorial Day (U.S.A.), Bastille Day (France). 


See also statutory holiday 

holiday hours 

Time worked on a holiday. Typically paid double time. 


Example: Ted Curtis worked 8:00 a.m. until noon on Memorial Day and received eight hours pay. 

holiday pay 

A category of paid time off awarded to most employees on holidays.  


Example: Ted Curtis did not work on Thanksgiving but still received eight hours pay. 


Either of: Scheduled Idle, Waiting for Work. 

Machine status in which the machine is not running or being set-up; but the cause is not a problem with the machine itself, so the state is not Down.  


Example: Machine M211 runs from 7:00 until 9:00 a.m., but its next job does not start until 9:05 a.m. Machine M211 is idle for five minutes. 


See also Scheduled Idle, Waiting for Work 


A data-processing event in which a software system receives data from another system, either by “pulling” it or by the other system “pushing” the data. From the point of view of shop floor software, manufacturing orders (MO) are the most frequently imported data. Other typical imports include scrap reasons, indirect codes, department/work center codes or employee information. 


Example: Data collection software reads the list of all 1,100 released MOs in the ERP system and makes a local copy. 

incentive pay  

System of pay in which the Operator is compensated for the amount of work completed rather than for the amount of time spent. Often calculated as the number of pieces completed times the item’s “piece rate”. 


Example: Ted completes 13 widgets in one hour and receives $13.00. Sue completes 20 widgets in one hour and receives $20.00 

incremental quantity reporting (IQR) 

Functionality in which the Operator can report yield as it happens rather than having to wait enter a single total number at the end of the job. 


Example: Ted Curtis works from 7:00 a.m. until 3:00 p.m. on one job. He reports three pieces good at 10:00 a.m.two more pieces good at 11:00 a.m., etc. 

incoming scrap 

A loss of material due to the unacceptable work-in-process. No matter how skilled the Operator, he or she cannot make good product with the material. Typically this means an error was made (and not detected) at an earlier operation. 


Example: Ted Curtis attempts operation 30 (sharpening), but finds that three of the pieces were incorrectly hardened and cannot be sharpened. 


See also component scrap, process scrap 

Indirect Labor  

Labor spent in ways that are not directly attributable to a specific product 


Example: Ted Curtis finished a run at 3:15 p.m. and recorded the next 15 minutes as Indirect Labor for cleaning time. 


See also Direct Labor 

interjob adjust 

A software rule designed to eliminate small amounts of unaccounted-for labor time. 


Example: Ted Curtis runs Job A from 7:00 until 9:00 a.m. and starts Job B at 9:02 a.m. Software revises Job B start time to 9:00 a.m. 


See also first job adjust, last job adjust 

item number 

See part number 

job cost 

The cost to make a finished good, typically computed as the sum of the cost of raw materials, labor and overhead. 


Example: An axle was made from one forged metal part ($1,000), required 10 hours of labor ($400) and occupied a machine for 15 hours ($300). Total job cost is $1,700. 


A measure of the human effort involved in making product, typically measured in hours. 


Example: Operator spends three hours labor polishing 100 parts.  

labor collection  

The process tracking the time employees spend working on specific orders and operations for the purpose of cost accounting. 

labor efficiency 

A measurement of productivity by personnel, calculated as expected labor hours divided by actual labor hours.  


Example: Your factory’s labor efficiency standard for an operation is 10 pieces per labor hour. If an Operator completes 11 pieces in one labor hour, the labor efficiency is 110%. 


See also: efficiency, machine efficiency 

labor hours, labor time 

The amount of time ShopVue assigns to a particular Operator and activity based on number of jobs worked, interruptions, and breaks. Labor hours can be assigned to both direct and indirect activities.  


Example: Ted Curtis works on orders 101 and 102 from 7:00 until 11:00 a.m. with a 10-minute break. ShopVue records 1:55 hours of labor time for each order. 

labor run hours 

Labor hours spent on the productive portion of an operation. 


see also labor hours, run hours 

labor setup hours 

Labor hours spent on the setup portion of an operation. 


see also labor hours, setup hours 

labor scheduling 

See workforce scheduling 

last job adjust 

A rule to simplify labor and attendance time balancing by allowing a few minutes of unaccounted time at the end of the day to be billed to the last job worked in the day. 


Example: Operator works on a job from 1:00 until 3:25 p.m. and times out at 3:30 p.m. The job receives 2.5 hours labor as though worked from 1:00 until 3:30 p.m. 


See also first job adjust 


A worker performing direct labor but carrying a higher level of authority. Leads Operators sometimes review/approve data for other Operators and Assemblers 

Lean manufacturing  

Lean manufacturing, often known simply as “Lean”, is a production philosophy that considers the expenditure of resources for any goal other than the creation of value for the end customer to be wasteful, and thus a target for elimination. 


A workpoint status in which there is material already in the machine (as far as the software can tell). When a workpoint is loaded, it’s better to continue work on the material already present rather than to start on a different MO. 


Example: Ted Curtis started job at 7:00 a.m. and signed off of the job with the operation incomplete at 9:00 a.m. Because the operation is not complete, the workpoint is “loaded” 


A situation in which an Operator moves to an area where he doesn’t usually work. Typically the Operator reports to a different Supervisor for the day and the area is a different department, resulting in an accounting impact. 


Example: Ted Curtis usually works in Fabrication but is sent to Machining for Tuesday. 

log in/log out  

See authenticate 

logical day 

The date that is assigned to the span of time between an employee’s Time In punch to Time Out punch, for classification purposes.  

Example: Ted Curtis times in at 11:00 p.m. Monday night. ShopVue classifies Ted’s pay and labor time for that shift as logical Tuesday. 

lot tracking  

Keeping records which identify a collection of like material through stages of manufacturing. This is generally done for quality and safety reasons.  


Example: Lot #100, consisting of 34 pieces cut from the raw material batch#29130, was created at the cutting machine Monday at 2:24 p.m. and then machined and heat treated all together. Later, one of the pieces is found to be defective. Management can issue a recall notice for all product in lot #100. On further analysis the problem is explained by defective raw material. All product made from batch #29130 is also recalled (and a refund from the raw material vendor is requested). 


An interval during which Operators are not expected to be working. Lunch time is sometimes billed to the job that was started before lunch and finished after. Lunch time may be automatically computed rather than requiring Operators to interact with a terminal to record lunch. 


A single piece of equipment where work is completed on the shop floor. Users may choose to track production to the level of the individual machine or only at the work center level. Machines are typically tracked if they are large enough that the utilization is important from an accounting standpoint (for example, CNC machines would be tracked, bench tools would not be tracked). 


See also work center, workpoint 



machine efficiency  

A measurement of productivity by the machine, calculated as expected machine hours divided by actual machine hours (without regard to labor hours). 



(a) By Quantity: Punch press has standard rate of 100 pieces per machine hour. By adjusting the feed rate, the Operator is able to run the machine above standard and complete 110 pieces in one machine hour. Machine efficiency is 110%. 


(b) Without Quantity: Coating machine has standard run time of one hour. Operator coats a batch of pieces (it doesn’t matter how many) but requires 1:15 hours due to unexpected temperature variation. Machine efficiency is 80%. 


See also: efficiency, labor efficiency 

machine group 

See workpoint group 

machine hours 

Any of: machine run hours, machine setup hours, downtime hours. An amount of time from the point of view of the machine, without reference to personnel. 



At 7:00 a.m., Operator A starts running Order 103 on machine M211 

At 8:00 a.m., Operator A walks away from M211. Labor time stops accruing but the machine is still running. 

Between 3:00 and 4:00 p.m., the machine is halted due to overheating. 

At 9:00 p.m., Operator stops the run as Order 103 is complete. 


The machine accumulates 13 Machine Run hours (7:00 a.m. – 9:00 p.m. with one hour down) and one Down hour. 13 and 1 are both measurements of machine time. Order 103 accumulates 13 Machine Run hours but the Down hour is typically not charged to the order. 

machine run hours 

Machine hours spent on the productive portion of an operation. 


see also machine hours, labor run hours 

machine setup hours 

Machine hours spent on the setup portion of an operation. 


see also machine hours, labor setup hours 

machine state or machine status 

A text label indicating the current activity (or lack thereof) at a single workpoint. Recognized machine states are: Setup, Run, Waiting for Work, Scheduled Idle, Down, and Pause. 


See also Setup, Run, Idle, Down, PauseWaiting for Work, Scheduled Idle 

machine stock  

manufacturing mode in which a machine consumes large quantities of raw material via a single input stream and the amount of raw material consumed directly determines yield. Raw material is often lot-tracked and leftover amounts have to be returned to stock at the end of a run. The machine may halt when a change of stock is required. 


Example: A sandpaper-making machine, which runs by consuming paper off its one and only input roll. 

Machine Tracking  

A ShopVue software add-on that keeps a chronological record of the states of a machine, allowing analysis of how much time the machine spends in run vs. setup, percentage of idle time, OEE, etc. 

major setup 

An operation required to prepare a machine for a Run that takes significant time 


Example: Changing out the tool and die of a machine is a major set up; cleaning and reloading the machine is a minor setup. 


See also minor setup 


An operation that consists of a preparation or supporting activity associated with the core manufacturing process. In addition to setup, make-ready operations include activities like artwork and engineering review. Make-ready operations do not actually create product, and the expected time for a make-ready operation is not affected by the quantity due. 


Example: Mounting the plates onto rollers preparatory to a web press operation. The time to mount plates is 1 hour regardless of whether the run will be for 1,000 impressions or 1,000,000.   

Management Client 

A ShopVue software application that serves the needs of Supervisors and managers by offering the ability to review and correct shop floor data, maintain supporting tables and print reports.  


See also Factory Client 

manufacturing order (MO) 

Instructions to the shop floor to produce a specified amount of a particular product. The MO is the focal point for organizing and reporting production. 


Example: Produce 1,000 bicycle wheels (in the background there are two sales orders, for 300 and 200 bicycles respectively). 

material review board (MRB) 

A group of personnel within a company that has the responsibility and authority to make decisions regarding the quality standards of WIP material. The MRB decides whether to scrap or rework the material and, if reworking, what operations need to be applied. 

manufacturing execution system (MES) 

Programs that provide direct control of manufacturing equipment, gather historical performance data about that equipment, and provide reports, displays, and alarms that aide Operators and Supervisors in the ongoing control of the equipment and manufacturing process. 

Metrics Panel 

A window on the Console’s workpoint home page that displays key statistics about the workpoint such as the current OEE level or progress against daily or weekly goals. The metrics panel can be configured by Casco employees or an administrator at the client site. 


See also Detail Window 

minor setup 

An operation that must be done to prepare a machine for a Run that does not require significant time. 


Examples: Cleaning or loading new materials. 


See also major setup 


With regard to the classification of employees, eligible to receive overtime pay (and therefore required to measure hours spent at work). 

normal schedule 

The typical number of hours called for in an Operator’s schedule pattern. Schedule exceptions often call for a different amount of hours from normal. Days with hours other than normal may be a cause for different pay and/or accounting rules. 


Example: Ted Curtis usually works eight hours Monday-Friday. If he works nine hours on Wednesday, he has worked one hour more than normal. 


See also Schedule Pattern, Schedule Exception 

normal staffing 

A way of expressing the plan for utilization of a machine by declaring when personnel are expected to be present at that machine.  


Example: Machine is usually staffed and running for first and second shift; unstaffed and shut down for third shift. 


A type of transaction in which the Operator reports quantity or completion against an operation without reporting the time spent on it. 


Example: Ted Curtis checks off three minor operations as “all done” for the sake of inventory and WIP status but does not record how long it took him to do them. 


See also start/finish, on-only, off-only 

overall equipment effectiveness (OEE) 

A metric indicating how well a machine has been utilized, calculated as Availability% x Efficiency% x Quality%. (100% is a perfect score). 


Availability: Machine was scheduled available 16:00 hours, but 4:00 hours were spent on downtime so availability is 75% .  


Efficiency: Machine produced 1080 pieces in 12:00 hours of machine run time. Standard rate is 100 per hour, so expected yield is 1200, so efficiency is 90%. 

Quality: Machine produced 1080 pieces and scrapped 20 so Quality is 98%. 


OEE is .75 x .90 x .98 66%. 


See overall equipment effectiveness 

off-only reporting 

A data collection strategy in which the Operator only interacts with a computer at the end of each job worked.  


Example: Ted Curtis reports: Time In at 7:00 a.m., Stop Job A at 9:00 a.m. 

See also on-off reporting, on-only reporting 

on deck 

Status in which an Operation is not ready, but the preceding Operation is ready. 


Example: For Order #123, Operation 10 is complete, this makes Operation 20 ready and Operation 30 on deck. 

on-off reporting 

A data collection strategy in which the Operator must interact with a computer twice for each job worked. Typically the Start interaction announces the type of work (direct/indirect) and the code (Order number or Indirect code); the Finish records yield and completion. 


Example: Ted Curtis reports: Start Job A at 7:00 a.m., Stop Job A at 9:00 a.m., Start Job B at 9:01 a.m. 


See also off-only reporting , on-only reporting 

on-only reporting  

A data collection strategy in which the Operator only interacts with the computer at the beginning of a new operation. ShopVue automatically stops the old one and prompts the Operator for any needed information.  


Example: Operator reports: Start Job at 7:00 a.mStart Job B at 9:01 a.m. 

OPC (OLE for process control) 

Stands for object linking and embedding (OLE) for process control. A set of standards for communicating real-time data to and from different machines. OPC is the underlying technology that allows ShopVue’s Direct Machine Interface (DMI) to be installed in a wide variety of settings regardless of the types of machines being used. 

open attendance interval 

In the ShopVue database, a record of an attendance interval that has been started but not finished (indicating that the employee is still on premises or has forgotten to time out). 


Example: Ted Curtis timed in at 7:00 a.m. and has not timed out yet. 

open interval 

Can refer to either open job or open attendance interval 

open job 

In the ShopVue database, a record of a job that has been started but not finished, indicating that the job is still in progress. 


Example: Operator started run at 7:00 a.m. and is still working. 


A single step in a routing, identified by an order number and a step number. 


Example: Order #123, Step 40. 


With regard to ShopVue software, an end-user who performs labor on the shop floor. The term comes from the fact that, in many cases, these users operate machines to produce product. 


See also Supervisor 


Can refer to manufacturing order (MO), production order, shop order, sales order or purchase order  


See operation 


A situation in which the Operator’s labor time (consisting of direct and indirect time, lunches and breaks) does not match attendance time, typically caused when the Operator fails to report what he or she was doing for part of the day.  


Example: Ted Curtis works on orders 101 and 102 from 7:00 until 11:00 a.m., has lunch until 11:30 a.m., and works on order 103 from 12:00 to 3:30 p.m. The time between 11:30 a.m. and 12:00 p.m. is unaccounted for. 

outside operation 

An operation which requires sending material to another company to do a specialized process. Outside operations often occur in the middle of a routing.  


Example: After forming the metal parts, send them out for electroplating. When they return, assemble them into finished units 


A higher-than-normal pay rate (1.5 times, in the U.S.) due to the number of hours worked in a specified period of time. 


Example: If Ted Curtis works 41 hours in a week, the 41st hour is paid overtime so total pay is 41.5 times Ted’s hourly rate.  

overtime equalization 

A ShopVue feature that collects data regarding overtime offered to and worked by each employee to help ensure fairness and compliance with policies. 


Example: Supervisor Barry MacKay needs one Operator for overtime. Barry gives the overtime opportunity to Ted Curtis, the Operator who has worked the least overtime so far this year. 

overtime offer (electronic) 

An electronic record notifying some Operators that they have an opportunity (or requirement) to work overtime. 


Example: Supervisor Barry MacKay needs four people to work Wednesday from 3:00 to 6:00 p.m. He broadcasts this information to the seven qualified Operators, hoping that at least four will accept. 


See also self-service 

paid time off (PTO) 

A general term covering several categories of absences where the employee is paid although he does not come to work.  


Examples: Vacation, Floating Holiday. 

paperless dispatch 

The act of communicating shop floor schedules and priorities to Operators electronically via a software interface.  


Example: A Planner uses ShopVue Graphical Sequencer to dispatch order 101 at machine M211. The Operator sees order 101 at the top of his touch screen and knows to begin work on this order. 

part number  

A unique identifier for a type of product produced. Also used to identify an intermediate product, the end result of a make-to-stock routing. 


See also item number 


A situation in which productive time (setup or run) is interrupted for a brief interval, with the understanding that production will resume shortly. A pause may stop the accumulation of both machine hours (because the machine is stopped) and labor hours (because the Operator is not running the machine), but does not require signing off the job. 


Example: Ted Curtis turns off the machine for 10 minutes to attend a meeting. At the end of the meeting he returns and continues where he left off.  

pause reason 

A code used to classify pause time. 


See also pause 


The action of paying an employee who was entitled to paid time off but did not take the time. Typically done as part of an end-of-year process. 


Example: Ted Curtis was entitled to two weeks’ vacation but only took one week, so he receives an extra week’s pay at the end of the year. 


The act of communicating shop floor schedules and priorities to Operators electronically via a software interface.  


Example: A Planner uses ShopVue Graphical Sequencer to dispatch order 101 at machine M211. The Operator sees order 101 at the top of his touch screen and knows to begin work on this order. 

planned downtime 

Downtime for reasons which are judged to be part of reasonable and correct operation. Colloquially called “good downtime”, planned downtime does not reduce the Availability statistic for OEE. 


Example: Machine is down for three hours of preventative maintenance. When computing OEE, this time should not reflect badly on the department, as we do not want to discourage preventative maintenance. 


See also  downtime, OEE, unplanned downtime 


A system of measuring attendance infractions (such as being tardy or AWOL) and assigning a numeric value to them. Typically points lead to warnings.  


Example: If employees are tardy, they get one point; if they are AWOL they get three points, and if they get five points in six months, they get a warning. 


See also warning 

point credit 

A policy in which employees can clear points off their records by successfully complying with company attendance rules for a period of time.  


Example: Perfect attendance for one month earns employees one point credit.  


A general term covering situations that provide extra pay such as late shifts or overtime.  


Example: Employees who work the third shift earn a shift premium of $0.75 an hour. 


See also overtime, shift premium 

process scrap  

Destroyed pieces or materials resulting from attempts to work them to the next stage of production.  


Example: Ted Curtis received 100 pieces and tried to do the next operation on them. Two pieces turned into process scrap because he burned them. 


See also component scrap, incoming scrap 

production management system  

Software that coordinates and controls the various procedures needed to manufacture a product. 

production order 

An order that defines an amount of work required from the shop floor. Note: Production orders are often for different quantities than specific customer needs (for example, even if Customer A orders 200 bikes and Customer B orders 500 bikes, the shop floor might get a production order for 1000 bikes). In addition, production orders are often for semi-finished goods, such as a wheel rather than a bicycle. 


Example: Order 101: Make wheels (and move to inventory). Order 102: Make frame (and move to inventory). Order 103: Assemble bike (using wheels and frame from inventory). 


See also manufacturing order 


collaborative enterprise, typically involving unique research or design, which is carefully planned to achieve a particular aim. 


Example: Peter’s engineering group’s next project is to complete the design for a rotor. 

proximity cards 

Identification badges that transmit data when held within range of the appropriate reader using RFID technology. 

purchase order (PO) 

An order from the customer signifying their agreement to pay for product. Often related to the sales order which is internal to the manufacturer’s business. 


Example: The customer submitted a purchase order for 200 bicycles. 

pure machine transaction 

A transaction indicating activity at a machine without reference to personnel. The transaction can be started by one Operator and finished by another. Pure machine transactions (including Run, Setup and Downtime) do not belong to any Operator and therefore can span multiple shifts. Operators can associate themselves with the transaction by joining the team. 


Example: The furnace ran from 7:00 a.m. until 10:00 p.m. 


See also team 

quantity good 

See yield 

Quantity Ready 

Used with respect to the status of work-in-process, the number of pieces believed to be available for working on at a particular operation. 


Example: 100 pieces are due, 15 are complete at step 10. Consequently the Quantity Ready at step 20 is 15. 


An operation status in which the Quantity Ready is nozero, so as long as the workpoint is available, an Operator can run the operation.  

review employee day (RED) 

A screen within the ShopVue Management Client showing the details of one day’s work for one Operator, including attendance and absence information, exception messages and all the Operator’s shop activity for the day. 

red flag  

An icon displayed in Week-at-a-Glance (WAG) that indicates an exception message exists in the record.  


Example: Ted Curtis timed in early. 


See also WAG, exception message 

replacement records 

A data record sent from ShopVue to a host system during backout/replacement logic. 


See also backout, delta 


The action of completing a Pause and returning to the job that had been suspended. 


Work performed on materials or pieces that did not meet quality standards but can still be brought up to standard by applying additional effort that was not originally planned. 


Example: Ted Curtis reported 100 pieces good in a polishing operation. The inspector discovered that 12 pieces were scuffed, so Ted had to spend another 1.5 hours re-polishing those pieces. 

rework hours 

A measurement of the time spent on rework. It is possible to measure both labor rework hours and machine rework hours. 

rework loop 

A business process for managing material that is suspected of not meeting quality standards. The material is pulled from production and cannot be worked on until each step in the loop has been completed. The loop often starts with the material review board (MRB) and then includes any number of existing or new operations required to return the parts to acceptable condition. 


Example: 15 pieces appear to not meet quality standard, so they are set aside for inspection. The next day the MRB judges that one piece is scrap, two are acceptable as-is, and the other 12 need rework. 


See also material review board (MRB) 

rework order 

In a situation where the rework requires several operations and distinct scheduling and tracking, an order (with its own routing) that describes necessary operations used to track the material to be reworked. 

rework quantity 

Number of pieces associated with a rework order. 


See also rework order 


A method of adjusting time in which the actual time is moved to a round number (typically a quarter or tenth of an hour) regardless of the expected or scheduled time. 


Example: Ted Curtis was expected in at 7:00 a.m. He timed in at 8:47 a.m. and the system rounds the time to 8:45 a.m. 


See also window 

routing, router 

An ordered set of operations that must be completed to create a product. 


Example: The routing for making our widget is Step 10: Cut, Step 20: Press and Step 30: Polish. 

relaxed real time (RRT) 

With respect to how ShopVue interfaces with host ERP systems, an approach in which transactions are sent to the host reasonably soon after they take placebut the tight constraints of true realtime are not observed (for example, every two or five minutes). 


Example: Ted Curtis signs off job at 3:15 p.m., the ShopVue Watchdog finishes its time calculations at 3:18 p.m., and the transaction goes to the ERP host at 3:21 p.m. 


Activity during which product is being created. 


Example: The setup of machine M211 is complete and Ted Curtis is running the machine and creating product at a rate of 100 pieces per hour. 


The machine state when run activity is being done at a machine. 


See also: run, Setup 

run hours 

Any of: machine run hours, labor run hours. The amount of time spent in the productive portion of an operation 

Example: Two Operators collaborate to run a machine from 7:00 to 9:00 a.m. Each Operator gets 2.0 labor run hours (total 4.0). Machine gets 2.0 machine run hours. 


Example: One Operator runs two machines from 7:00 to 9:00 a.m. 

Each machine gets 2.0 machine run hours. 

Each machine gets 1.0 labor run hours (total 2.0 for the Operator). 


See also machine hours, machine run hours, labor run hours, setup hours 

sales order 

An order to deliver product to a customer. Sales orders are loosely connected to manufacturing orders (MO) in that one sales order might create several MOs, or one MO could fulfill several sales orders. 


Example: We have a sales order to deliver 500 bicycles to Wal-Mart. 


See also manufacturing order 


The recovery of material that had already been judged as scrap and removed from its original manufacturing order. Salvage affects inventory as though “free raw material appeared out of nowhere”. 

schedule exception  

A one-time plan to work at any time other than the normally scheduled hours. This includes overtime days, days off, short days, or work on weekends. 


Example: Ted Curtis usually works 7:00 a.m. until 3:00 p.m., but on Thursday he plans to work 7:00 a.m. until 7:30 p.m. 

schedule pattern  

A description of the days and times that an employee works. By describing a pattern, it is possible to predict the employee’s attendance at any date in the future. Most schedule patterns describe a one- or two-week span of time. 


Example: Ted Curtis always works first shift Monday-Friday, Joe Gonzales alternates working first shift for a week followed by second shift for a week. 


See also normal schedule 

scheduled available 

The amount of time that a machine could theoretically be running under normal circumstances. Also, the starting point for an OEE computation. 


Example: Machine M211 is available first and second shift only (16:00 hours per day). OEE is based only on how much of that 16:00 is used (not on the total 24:00 hours in a day). 

Scheduled Idle 

A machine status where the machine is not in a setup or run, and is not scheduled available. 


Example: Machine M211 is scheduled unavailable during 11:00 p.m. to 7:00 a.m. 

Order 103 runs on the machine from 10:00 p.m. to 11:30 p.m. After that the machine status goes to Scheduled Idle until 7:00 a.m.  


Example: Machine M211 is scheduled unavailable during 11:00 p.m. to 7:00 a.m. 

The machine is placed on downtime at 10:00 p.m. and the downtime is terminated at 9:00 a.m. the next day. However, the eight hours from 11:00 p.m. to 7:00 a.m. are classified as Scheduled Idle rather than Down. 


See also Waiting for Work  


Material or pieces judged unusable and discarded. 


See also component scrap, process scrap 

scrap reason 

Codes used to identify why material was deemed unusable and discarded. 


Examples: Defective weld, material too thin. 


The process of using the ShopVue Console to conduct transactions by oneself rather than involving a second party such as a Supervisor or payroll manager. 


Example: Ted Curtis electronically requests vacation for July 5, 2010. Ted’s Supervisor approves Ted’s request electronically and ShopVue saves the exchange for audit purposes.  

semi-finished goods 

Product that has had value-added but is not ready for sale. A manufacturing order may produce semi-finished goods which are later treated as the component for a different manufacturing order. 


Example: A roll of paper is printed with flowers and moved to warehouse. Later it will be cut and made into flowered napkins. 

sequence validation 

A ShopVue software feature that prevents Operators from reporting production against one step of a routing until they have reported yield at the previous step. 



Operation 30 = Rough Grinding 

Operation 40 = Polishing 

Sequence validation prevents an Operator from starting operation 40 until yield has been reported at operation 30.  


Activity done in preparation for running an operation.  



Operator starts setup for operation 30. He loads the inks, threads the paper through the press, and verifies that the colors line up. 


Setup time is a significant part of overall manufacturing cost, so companies often look for ways to reduce setup time. This can be done by running product in larger lots and by sequencing work so that orders for similar product are run consecutively. 


See also run 


The machine state when setup activity is being done at a machine. 


See also Run, setup 

setup hours 

Any of: machine setup hours, labor setup hours. The amount of time spent on setup activity.  


Example: Two Operators collaborate to set up a machine from 7:00 to 9:00 a.m. Each Operator gets two labor setup hours (four total). Machine gets two machine setup hours. 


See also run hours, labor setup hours, machine setup hours 

setup type 

A classification of the type of activity done during the setup. Depending on the job just completed and the job about to be done, different setup types may be required and the effort might vary enormously. 


Example: Setup A involves cleaning the machine and loading new material, Setup B involves also changing the programming and Setup C also requires installing a set of cutting heads specialized to the next job 


See also minor setup 

shared efficiency 

A method of computing efficiency in which the time of several Operators is combined, typically because of long running times or a situation where reporting yield partway through the run is inconvenient. 


Example: Ted ran 9 hours and did not report any yield. Jose ran two hours and completed the operation. The shared efficiency is computed on both Ted and Jose’s yield in their 11 hours of combined work. 


A high-level classification of times of day, without regard to small variations. 


Example: The company’s day shift includes Operators who work 7:00 a.m. to 3:30 p.m. and also those who work 8:00 a.m. to 4:30 p.m. 

shift premium 

A method of pay in which the employee receives either a percentage or dollar-amount pay increase for working on a particular shift. 


Example: The company pays a $0.25 shift premium for work on an evening shift. 

shift set 

A collection of shifts which describe how the day is divided up. Often different divisions of the work force recognize different shift sets. 


Example: Fabrication department has three shifts: 7:00 a.m. to 3:30 p.m., 3:00 to 11:30 p.m. and 11:00 p.m. to 7:30 a.m. The maintenance department has two shifts: 6:00 a.m. to 6:00 p.m. and 6:00 p.m. to 6:00 a.m. 

shift split 

The practice of automatically reclassifying part of an Operator’s day based on the time or duration worked. 


Example: Ted Curtis works 7:00 a.m. until 6:00 p.m. The time after 3:30 p.m. is classified as second shift and paid a premium. 


See also shift premium 

shop activity  

Transaction records within ShopVue that describe what Operators were doing while at work.  


Examples: Setup, Run, Indirect 

shop floor control  

A system for using data from the shop floor to maintain and communicate status information on manufacturing orders and on work centers. The primary functions of shop floor control are (1) assigning priority for each shop order; (2) maintaining work-in-process quantity information; (3) conveying shop order status information to the office; (4) providing actual output data for capacity control purposes; (5) providing quantity by location by shop order for work-in-process inventory and accounting purposes; and (6) providing measurement of efficiency, utilization, and productivity or the workforce machines.  

shop floor execution (SFX) 

A class of software that extends enterprise resource planning (ERP) systems on the shop floor to provide data collection, real-time efficiency feedback, paperless order dispatch, work-in-process tracking, and short-term factory scheduling.   


shop order 

See manufacturing order 


A software system that combines three common shop floor applications: Labor management, machine tracking, and paperless order dispatch into one “shop floor execution (SFX)” solution.  


sign in/sign out 

See authenticate 


With respect to a company with multiple physical locations, one of the company’s unique physical locations. 

slush time 

Time that an Operator was on a team, but there is no recorded activity (setup, run, or pause) at the workpoint for that team; an unexplained labor cost. 

Example: Ted Curtis is a team member at machine M211. Order 101 runs at M211 from 7:00 to 9:00 a.m. and order 201 runs from 9:15 to 11:00 a.m. The time from 9:00 to 9:15 a.m. is slush time for Ted Curtis. 


Identifying the workpoint at which Operators are expected to work, from the point of view of the workpoint. 


Example: Machine M211 will be staffed by Ted Curtis today and Joe Gonzales tonight.  


See also stationing 


An established speed at which work is expected to be done.  
Typically operations have both a labor standard and a machine standard. 


Example: Order #123, operation 10, has a machine standard of five pieces per hour. However, because the machine does not require 100% of an operator’s attention, operators typically operate two machines; and thus the labor standard is 10/hour 

standard operation 

work process that is expected to be consistent when applied to different orders and different part numbers. 


Example: Punching zinc parts less than five centimeters is a standard operation. 

standard process 

See standard operation 

Start job/Finish job 

Operator interactions to create and close a direct or indirect labor interval. Start/Finish are used consistently to avoid the confusion of other vocabulary such as begin, end, commence, initiate, terminate, etc. 


Sometimes referred to as sign onto job, off job, clock onto job, onto job 


A process used to associate an Operator with one or more workpoints. ShopVue allows the Operator to self-station (i.e., choose her own workpoint[s]) or be stationed by her Supervisor and then see this in the Console. 


Example: Mary Ann Pratt is stationed at machines M211 and M213 today. When she signs on to Console, she immediately sees the dispatches for those two machines. 


The lowest level task in a routing.  


See also operation 


An employee with elevated authority and responsibility. Supervisors typically tell Operators which jobs to do, and review their attendance and production data. 


See also Operator 

Plate Speed 

The target output of a machine as defined by the machine manufacturer. A lower speed indicates a problem with the machine, Operator or materials being used. 


Example: A carton folding machine is designed to produce 150 cartons per hour. This is indicated on a plate affixed to the front of the machine. 

takt time 

A calculation used for setting the pace of production to match the rate of customer demand.  


Example: To meet demand, the factory must emit one new car for every 45.3 minutes of labor. 


A classification of part of the work required to complete a project. Breaking the project into tasks helps with estimating the time required and classifying the labor costs billed to the project.  


Example: In the project to design new rotor, one task is to compare the costs of several candidate materials.  


A ShopVue feature allowing one or more Operators to temporarily associate themselves with a workpoint and accrue labor time against the job(s) running at that workpoint. A major benefit of teams is that once Operators have joined the team, just one Operator needs to record start and stop run and ShopVue will allocate labor time to all team members appropriately. 


Example: Order 101 starts at M211 at 7:00 a.m. with two Operators working on it. Both Operators leave at 8:00 a.m. Three other Operators join M211 from 9:00 to 9:15 a.m. ShopVue computes 2:45 of labor time. 


An activity that is required to return the work center to normal after running an operation. 


Example: After complete Step 30, Ted Curtis must teardown the machine by removing the tooling. 

thin client  

A computer with minimal CPU power and no local storage which works by displaying a screen that is generated at a more powerful server computer. 


Example: The Casco GT3 touch screen terminal is a thin client. 

Time & Attendance  

A ShopVue software module that tracks when employees punch in and out, computes hours types for the period (i.e., regular and overtime) and manages absences. 


See Time/Activity Card 

time in/time out  

The action of recording one’s entry to, and departure from the premises. Time in and time out punches determine pay. 


Sometimes referred to as: punch in, punch out clock in, clock out 

Time/Activity Card  

A ShopVue software add-on which allows trusted employees to enter their shop activity by hand instead of punching a clock. 


Example: After work, employee uses Time/Activity Card to record “I worked on Project #100 for three hours and Project #200 for 5.25 hours”Software computes 8.25 hours attendance for payroll purpose. 


A situation in which software reverts to an idle state or terminates a process due to no input for a selected amount of time. 


Example: Ted Curtis signs onto ShopVue and then does not do a transaction for five minutes. Shopvue times out and will require Ted to authenticate again before doing a transaction. 


A single time of day in a list of times computed by software in the process of apportioning time and classifying status through the day. 


Example: Ted Curtis times in at 7:00 a.m., runs a Runs a job from 7:05 until 10:00 a.m. He Runs another job from 8:15 until 9:30 a.mHe is on break from 9:00 until 9:10 a.m. In this scenario, there are seven timepoints in all: 7:00, 7:05, 8:15, 9:00, 9:10, 9:30 and 10:00 a.m. 


With respect to how ShopVue apportions time and classifies status, the duration from one timepoint to the next. 


Example: See the example for timepoint. The interval from 8:15 until 9:00 a.m. during which two jobs were active is a 45-minute timeslice. 


A data structure describing a distinct action in the real world such as an interval of time worked on a manufacturing order. 


Example: A job running between 7:05 and 10:00 a.m. with a yield of three pieces is one transaction. 

unplanned downtime 

Downtime for reasons other than scheduling issues, routine scheduled stopsand maintenance.  Colloquially called “bad downtime”, unplanned downtime reduces the Availability statistic for OEE calculations. Ideally, unplanned downtime would be zero. 


Example: Machine is halted for four hours due to broken shaft and accumulates four hours of unplanned downtime. 


See also downtime, planned downtime, OEE 


situation in which there are no personnel allocated to the machine. Some machines halt when unstaffed (i.e., they need to have an attendant in order to run). For example, a machine would halt because its Operators have moved to other areas or at lunch. 


Example: Machine M211 is unstaffed and therefore not running. 

visual factory  

A system of organizing a workplace with visual cues so the Operators are quickly aware of the status of materials and activity.  

week-at-a-glance (WAG) 

A screen within the ShopVue Management Client which shows a group of employees (typically one Supervisor’s reports) and a summary of their data for the week, including actual and planned work hours and current status. 

Waiting for Work  

A machine status indicating an absence of machine data. Waiting for Work occurs when (1) the machine is scheduled available; (2) no job is running; and (3) no other Operator transactions (setup, downtime, etc.) account for the state of the machine. In the absence of other data for a time slice, ShopVue infers Waiting for Work. 


Example: Machine M211 ran Order 101 from 7:00 to 11:00 a.m. and Order 103 from 12:00 p.m. onwards. The hour from 11:00 a.m. to 12:00 p.m. is waiting for work. 


See also Scheduled Idle 


An automatically-generated record based upon employees committing a number of infractions (e.g., being tardy) and accumulating a predefined number of points for those infractions. Warnings become a part of the employees’ permanent record. 


Example: Ted Curtis was tardy three times in a month and receives a warning with a statement of disciplinary policies. 


See also points 


A background process within ShopVue that performs time calculations such as computing/apportioning labor and machine hours and flags exceptions 

window (time adjustment) 

rule that adjusts actual time to expected time if the actual time is within a certain distance (window). 


Example: Ted Curtis timed in at 6:44 a.m. ShopVue takes this to be a 7:00 a.m. punch because it is within a predefined 20-minute window of 7:00 a.m. 


See also rounding 




Example: 140 widgets which have been cut but have not yet been polished are WIP. 

WIP tracking  

The process of monitoring all pieces of a manufacturing order including the pieces’ progress through the routing and where any of them were scrapped. 


Example: Order 101 started with 100 pieces, five were scrapped at operation 20, 85 are waiting for operation 40, and the other 10 are waiting for operation 50. 

work center  

A specific production area, consisting of one or more people and/or machines with similar capabilities, that can be considered as one unit for purposes of capacity requirements planning and detailed scheduling. Also known as a load center. 


Example: An area with several lathes might be a lathe work center. 

workforce management (WFM) 

A classification of business software that helps organizations more effectively manage planning, scheduling, and managing time and tasks for employees.  

workforce scheduling 

The process of adjusting the schedules of individual employees with an eye to making sure the factory is properly staffed in the near-term future after taking into account vacations and demand for overtime. 


The lowest level at which ShopVue tracks the location of work done. If a work center contains several machines that ShopVue tracks, then each machine is considered a workpoint. If a work center consists of only one tracked machine or the work center is a non-machining area, then the work center is also the workpoint. 


Example: Machine M211, Work Center W41 (Paint Line). 

workpoint group 

A logical, user-defined classification that groups workpoints together for the purposes of stationing and data collection. 


Example: Ted Curtis divides his time among four workpoints in his workpoint group: two machines in the Fabrication department, an assembly station in the Assembly department, and helping out with packing in the Shipping department.  

workpoint home page  

A screen on the ShopVue Console in which salient information for one workpoint is displayed to facilitate the entry of new shop activity transaction. 


Example: A screen showing that CNC Machine 121 ran Order 345 from 7:00 until 8:00 a.m., was on Setup for Order 346 until 8:30 a.m., and is currently running Order 346 with the expectation of running Order 433 later. 


See also employee home page 


The terminal that runs the ShopVue application. Data associated with the WorkstationID allow ShopVue to choose the right data presentation and validations for that particular computer. 


Example: Workstation #444 is the touch screen just to the left of the CNC machine. 


The quantity of successfully-completed pieces at any single operation. 


Example: Operator worked four hours on Order 101-Step 20, and produced a yield of 83 good pieces. 


See also Quantity Good